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WHY TRUSTINSIDE ®?
WHO ARE WE?

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«I thought that distrust was the consequence of our problems.

I now realize that it is their cause

TrustInside® client

Trust constitutes one of the most complex stakes for companies, as for institutions: It remains subjective, intangible, conceptual, non measurable

It is from this observation that TrustInside® is born

With a wealth of 15 years of helping transformation in large organizations as well as 3 years of R&D from the Paris think tank Institut Confiances, we help companies and institutions measure and reinforce their trust relations with their internal publics (staff, trade unions) and external stakeholders (clients, beneficiaries, institutions, media…).

Lack of trust, or even distrust, has harmful consequences on companies and institutions

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  • Lack of commitment, absenteism
  • Loss of competence due to turnover
  • Difficulty to recruit talents
  • Difficulty to succeed in transformations
  • Lack of initiative and innovations
  • Lack of employee investment and cooperation
  • Cost overrun due to avoidable controls
  • Deteriorated social climate
  • Negative impact on customer loyalty, therefore on revenue and profits
  • Deteriorated corporate or institutional image (Media…)
  • Tensions, and even conflicts with suppliers and partners

TrustInside® helps measure and reinforce trust in an objective and tangible manner: It allows to identify the thrusts of progression, individual or small group (executive board, project team), or even large collective (company, institution, country)

The goal

Redynamise a work collective
Reinforce cooperation, initiative spirit
Increase individual initiatives and empowerment
Win customer loyalty, supplier and partner’s relations
Ultimately, contribute to improve performance.

THE MODEL
TREE OF TRUST®

The result of a 3 year’s R&D initiated in 2012 by the Paris think tank Institut Confiances (100 transdisciplinary contributors).

Its foliage,
composed of the 7 key constitutive trust factors

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Its roots,
illustrating the underlying, invisible, and even unconscious dimensions which influence the factors

HOW TO USE TRUSTINSIDE ® ?
METHODS & TOOLS

The TrustInside® Barometer, accessible
on all platforms (computer, tablet, smartphone)

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TrustInside® Trust Barometer as :

Individual coaching tool

Measure individually the trust relations managers develop in their daily practice

Act on trust (or distrust) culture and practices among managers and their staff

Team Building tool

Diagnose the trust relations in the functioning of a team (executive board, project team), based on the aggregated data gathered through each member’s Barometer.

Help team define action plans reinforcing trust-generating practices

Measure progress overtime

Large-scale survey and research tool (including via Big data)

Obtain a photo/diagnosis and instantly workable action plans:

• Inside an entity (business unit, subsidiary, entire company)

• Towards an outside stakeholder (customers relations, suppliers, e-commerce…)

OUR CLIENTS
THEIR CHALLENGES

The Tree of Trust® has been « operationalized » over the past 18 months1 in corporations and institutions to assess and build trust

Management,
Leadership,
Organizational performance
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World governance
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Guinea-Bissau
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Ukraine
Employment,
Security,
Education
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Customer relations,
e-commerce…
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Measure and reinforce trust within a management team

The Director of La Poste’s 1,400-employee Payroll Department had long been convinced of the importance of trust in management and leadership, particularly in a context of profound transformation (downsizing, site closures, digitization). But it had neither the method nor the tools to "objectify" trust, measure it, and act to strengthen it.

So he asked us to implement a Trust Barometer based on the Tree of Trust® model. The Barometer was first presented to his Management Committee of 17 managers. Each member responded in the following days to the Trust Barometer, and was invited to a personal debriefing session on the results of his "Tree of Trust®".

The "Tree of Trust® of the management team was then designed from the aggregation and analysis of the individual "Trees of Trust“. It was presented at a new Management Committee, thus initiating an action plan focused on progress track: “Trust and internal customer relations"; "Deploying the Tree of Trust throughout the organization"; "Trust and Mobilization of Talents"; “Trust in social relations".

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Measuring and strengthening trust between Banks and Small Businesses

The world leader in audit, Deloitte, and its French subsidiary In Extenso, one of France's leading accounting firms (220 local offices), in cooperation with the Ministry of Finance’s Credit Mediator, assigned TrustInside the design of the first Barometer measuring trust relationship between Banks and Small Businesses. The results of the first wave of this Barometer will be released by mid-2017.

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Measure and strengthen trust in the Digital Economy (e-commerce, e-sharing, e-administration ...)

ACSEL, one of the leading French think tanks focused on the Digital Economy, assigned TrustInsinde to analyze the latest French Trust-in-Digital-Economy Barometer, based on the Tree of Trust® model. We presented the results of our analysis at a recent ACSEL, in the presence of the French Secretary of State for the Digital Economy.

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Strengthening trust in the governance of a state: Guinea-Bissau (West Africa)

The World Bank Regional Director for West Africa assigned us to intervene in Guinea-Bissau in 2015. Her deep conviction was that, at the scale of a country, trust was a key factor in political stability, economic growth and human development.

However, Guinea-Bissau, a neighboring country of Senegal, which has been experiencing forty years of an almost uninterrupted political, economic and human crisis, gave hope of peace and economic recovery, when electing a new Government. 1.4 billion dollars of financial pledges were thus granted by the international community to relaunch the country. Trust was viewed as a foundation for strengthening institutional governance and ensuring the proper use of international funding.

The Tree of Trust® model was the starting point of a national mobilization process for political stability and economic growth, initiated at the highest level of the State (President of the Republic, Prime Minister and his Government, Supreme Court , National Assembly, Commission for Peace and Reconciliation). Civil society has also been closely involved (trade unions, NGOs ...).

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Prevention of radicalization: How to detect and act on trust/distrust factors

The French Ministry of Interior asked us to adapt the TrustInside methods and tools to the prevention of radicalization challenge. We indeed carried out a study showing that fragile young people and families who may drift towards radicalization expressed considerable distrust: lack of self-confidence, distrust in their relatives, towards institutions (police, justice, school, etc.). Reversely, they blindly trust religious predicators and jihadist social media.

The program we undertook in a "sensitive" town of Val d'Oise (north of Paris) initially consists in training field professionals (social workers, police officers, teachers ...) in the Tree of Trust model. We initially co-constructed with them a customized version of the Trust Barometer, adapted to the “language” of fragile teenagers and families. The Trust Barometers helps them detect and diagnose, as early as possible, young people and families who express a high level of distrust, likely to gradually drift towards radicalization. The aim of such an approach is to offer these young people and families the best support to help them regain self-confidence and trust in their relatives, as well as towards institutions.

Job-seeking: How to boost self-confidence among long-term unemployed

The relationship to trust in a job seeker - confidence in oneself, in his entourage, in employers, in public institutions (employment agency) - is an essential condition for him to find a job.

The city of Chambéry (French Alps) decided to place trust at the heart of its coaching strategy for long-term unemployed. The institution assigned this role to a local NGO, agir’H, which partnered with TrustInside in the framework of this project.

We trained a dozen agir’H social workers into the Tree of Trust® model, and adapted with them the content of the Trust Barometer to specific situations encountered by long-term unemployed. The tool has been in service in the past few months, and an impact assessment will be available in the next few months.

OUR OFFERS
COMPANIES, INSTITUTIONS, PROFESSIONAL COACHING

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Our offer
Companies & Institutions

Production of a Trust Barometer, internal or externaladministered via mobile app and/or on « CAWI1 » computer system, and/or via Big Data)

  • Licence per number of inidividuals questioned
  • Degressive price according to the number of persons questioned and the number of Barometer waves
  • Option for results by sub population (hierachical levels, teams, countries…)

Advice and assistance Implementation of action/improvement plan

  • Assistance, analysis, and presentation of results, thrust options , benchmark...
  • Implementation of action plans aiming at reducing gaps

Training of internal « Trust Ambassadors » : taking ownership of the model, methods and tools, to build capacity to act on results

  • 2 days (trainers, managers, HR)

Our offer
Professional coaches,
trainers, consultants

Training – Accreditation (31/2 days) for coaching and consulting professionals

2 days : Training to use the model, methods and tools
1 day : Return on experience, 8 to 12 weeks after initial training
1/2 day : final accreditation to use the model, methods and tools

Purchase of a user licence of Tree of Trust® and the TrustInside® tools

To use the Barometer on the TrustInside® on mobile or computer web application, for consultants and coaches working with individuals, teams, groups

Management of the TrustInside® practitioner community

Regular meetings for supervision, sharing of best practices, enrichment of methods and tools